Fines Book Sale Purchases ILL Charges

The Library is not equipped to handle credit cards or Lions I.D. card for these payments.  We will take cash or checks.

Fines

Sierra will calculate fines automatically.

It is absolutely vital that courtesy and respect be part of this process.  

We start with the assumption that this is simply an honest oversight and give people the benefit of the doubt.  

This process should be routine; however, if a fine is disputed by the patron, have a staff member handle this process.

Procedure:

1. HOLD the patrons I.D. card (entire code has laser on it, move in and out SLOWLY if needed) under the laser scanner until it beeps.  (This is not a swipe device -- do not move it quickly.)
    
2. On the patron record, CHANGE to the Fines tab.
    
3. CLICK on the Collect Money button.
    
4. ENTER the amount of money actually paid.
1. Some patrons may not pay in full, or dispute some fines but not others. 
    
5. FOLLOW the on-screen prompts.
    
6. FILL OUT a receipt in the Fines Receipt Book.  Include the patrons @number on the card and your initials (assume the next person to read this does not have all the information you have and cannot ask you).
    
7. PUT the money and MIDDLE copy of the receipt in the "Fines" bag in the drawer. Bottom receipt stays in the book.
    
8. IF the fine is paid in full, CLEAR the charge in Sierra.  Otherwise, enter the amount paid so Sierra can adjust the amount still owed.
    
9. GIVE the top receipt to the patron.

Book Sale Purchases

Procedure:

1. Use the "Booksale" money bag in the drawer; prices will be listed on the outside.  We cannot handle credit cards.
    
2. CALCULATE the total, COLLECT the money, and WRITE the number of items and the amount down on the notepad in the bag.
    
3. PUT the money or check in the bag.
    
4. THANK the purchaser for supporting the library.

ILL Charges

Occasionally the lending library may charge for materials or other special charges may be incurred.  This will be noted if it occurs on the ILL slip.

Procedure:

1. USE the ILL Receipt Book in the "ILL" bag in the drawer.
    
2. FILL out the receipt. Include the @number, the ILL number, and your initials (assume the next person to read this does not have all the information you have and cannot ask you). 
    
3. PUT the money or check, and middle copy of the receipt in the "ILL" bag in the drawer.
    
4. CLEAR the ILL charges on the account in Sierra. 
    
5. Hand the top receipt to the patron and THANK the patron. 

[2014.7.29.a]