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Telephone

Page history last edited by Dennis Van Arsdale 9 years, 10 months ago

  1. Answering the telephone:
  2. Transferring the phone to another number:

 

Answering the telephone:

 

"Boreham Library, this is [your name], may I help you?"

 

 

Transferring the phone to another number:

 

  1. While the person is on the line, EXPLAIN that you will be transferring them, but please call back if there is any problem.
     
  2. LOOK at the phone display screen.  FIND the Trnsfer tab and press the button under that.
     
  3. DIAL the number to receive the call.
     
  4. When the person answers, EXPLAIN who the caller is and what they are calling about.
     
  5. Press Trnsfer button again.
    1. If nobody answers, press the button under the Resume tab.
    2. Ask if the caller would like voice mail.  If so, press the Trnsfer button again, the phone number, and then the Trnsfer button a second time. 

 

[2014.6.24.a]

 

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